COMPANY SURVEYCompany SurveyPlease fill out the form below. If your prefer to contact us right now.Please fill out the form below.Or, contact us now. (800) 992-0421 (800) 992-0421 info@icpnj.com info@icpnj.com Please enable JavaScript in your browser to complete this form.Customer ServiceHow do you feel about the level of the customer service you most recently received? *Please selectEXTREMELY SATISFIEDSOMEWHAT SATISFIEDNEUTRALSOMEWHAT UNSATISFIEDEXTREMELY UNSATISFIEDThe process of assisting and meeting your needs was quick and smooth. *Please selectSTRONGLY AGREEAGREENEUTRALDISAGREESTRONG DISAGREEThe customer service representative was courteous and professional. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREEThe customer service representative handled your call quickly. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREEThe customer service representative was very knowledgeable. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREESupply shipments arrive quickly and are accurate. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREEOur invoices are accurate and easy to understand. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREESalesHow did you initially come into contact with our sales department? *Please selectYou are a current customer and called us.You are a current customer and contacted us through our website.Through our manufacturer’s website.We contacted you directly.You were referred to us by a business associate.You were contacted through direct mail / email / radio / cable / other.OtherOur sales professional was courteous and responded promptly to your calls. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREEOur sales professional addressed all of your questions and concerns. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREEOur sales professional was very knowledgeable about our products and solutions. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREEOur sales professional continued to follow through after the sale. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREEYou would recommend your sales professional / account manager to others? *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONG DISAGREEProduct or SolutionNow please think about the features and benefits of the product or solution itself. How satisfied are you? *Please selectVERY SATISFIEDSATISFIEDNEUTRALSOMEWHAT UNSATISFIEDVERY UNSATISFIEDIf you are not satisfied with the product or solutions, please describe why.You received the adequate training that your product or solution required? *Please selectDEFINITELYPROBABLYMIGHT OR MIGHT NOTDEFINITELY NOTNEVER USEDThe service and support has been been exceptional for you after the initial sale *Please selectSTRONGLY AGREEAGREENEUTRALDISAGREESTRONGLY DISAGREEOverall, are you happy with the product or solution you received from our company? *YesNoNot SureHow likely are you to use/purchase a product or solution from us again? *Please selectDEFINITELYPROBABLYMIGHT OR MIGHT NOTDEFINITELY NOTNEVER USEDWould you recommend our products and solutions to others? *Please selectDEFINITELYPROBABLYMIGHT OR MIGHT NOTDEFINITELY NOTN/AServiceIt is very easy to place a service request through our company website. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONGLY DISAGREEService calls are responded to quickly and efficiently. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONGLY DISAGREEThe equipment is fixed right the first time. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONGLY DISAGREEThe technicians have a great knowledge of the product *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONGLY DISAGREEI feel the technician follows through on his/her commitment. *Please selectSTRONGLY AGREEAGREENO OPINIONDISAGREESTRONGLY DISAGREEOverall SatisfactionYou find it easy to quickly get in touch with the person or department you need. *Please selectSTRONGLY AGREEAGREENEUTRADISAGREESTRONGLY DISAGREEOur website is easy-to-use, informative and a value to you. *Please selectSTRONGLY AGREEAGREENEUTRADISAGREESTRONGLY DISAGREEHAVEN'T SEEN IT!How satisfied are you with our company? *Please selectEXTREMELY SATISFIEDSOMEWHAT SATISFIEDNEUTRALSOMEWHAT UNSATISFIEDEXTREMELY UNSATISFIEDWould you recommend our company to others? *Please selectDEFINITELYPROBABLYMIGHT OR MIGHT NOTDEFINITELY NOTN/AName: *Company Name: *Email: *Phone:Would you like to be contacted? *YesNoWebsiteSUBMIT Survey - Thank YOU!
